Subject: High Important: Action Required Regarding Your Subscription Payment
Dear [Client's Name],
I hope this message finds you well. I am reaching out to follow up on your overdue subscription payment that was due on December 1st. As per our records, we have not yet received the payment, and I want to ensure that you are aware of the next steps according to our Late Payment Policy.
You currently have a grace period of 5 working days from the due date, which will end shortly on December 8th. After this date, your access to our services may unfortunately be suspended until payment is received. Additionally, a late fee of 1.5% of the due amount will be applied if payment is not made by the end of the grace period.
We understand that everyone can face challenges, so if you are experiencing any financial difficulties, please don’t hesitate to contact our Customer Support team at [email protected]. We are here to discuss possible arrangements to help you avoid any service interruptions.
To ensure you retain uninterrupted access to our services, we kindly ask that you arrange for the payment before the grace period concludes. If you have already sent the payment, please provide us with the transaction details, and we will investigate the matter promptly.
Thank you for your attention to this important matter. We look forward to your swift response.
Best regards,
Precious Gumede
Billing Assistant
Atlas Assistant
Loom video:
Loom Video - Explaining the email to the client
This approach should effectively communicate the urgency of the payment while offering support to the client, ensuring they are aware of the consequences and options available.